Question: Are your workers on the job insured?

Answer: If something happens on your property and the company at fault has little or no coverage, you might end up being financially responsible. Miller Custom Exteriors carries a $2,000,0000 policy for liability and a commercial umbrella policy of an additional $1,000,000 that covers things such as auto accidents and personal injury to give our company and our customers full & thorough protection in case of damage, injury or accidents. We recommend that you contact our insurance agent directly to confirm that our policy is current.

Question: Will I be able to identify your workers?

Answer: The various types of Miller Custom Exteriors apparel can easily identify all Miller Custom Exteriors employees and all work crews drive clearly marked company trucks.

Question: Does your company have a satisfactory rating with the Better Business Bureau?

Answer: Checking a company's record with the Better Business Bureau is a must. It's easy; just call 800-825-8887. All you have to do is input the company's phone number that you are investigating. Miller Custom Exteriors has always had a satisfactory rating with the Better Business Bureau.

Question: What precautions do you take to protect me, my house & my belongings while you work?

Answer: Miller Custom Exteriors lays down floor protection in all areas were we will be working and walking in your house and we take care not to damage your landscaping as well. Should we dirty the floor, we'll gladly have it professionally cleaned for you by our affiliated company.

To further protect you, all our employees undergo criminal background checks & drug testing before they step foot on a customer's property. We also respect your household by prohibiting our workers from using loud radios, profanity or smoking on the job site.

Question: How do I find out how much it will cost for you to do my project?

Answer: To let you know exactly how much you project will cost and guarantee our price in writing for 30 days, we need to do the following:
• Set up a specific time to meet with you.
• We will then carefully measure every inch of the project, discuss the products and options available with you and have you examine a sample of the appropriate product.
• You are not required to make a decision at that time.

We realize that your time is precious, and we find when we do not follow this procedure and "ballpark" an estimate without all decision makers present we end up frustrating people with a very inaccurate estimate. We can also save your valuable time with an in-home estimate because we can answer all decision makersí questions at this initial meeting.

Question: What if I have a problem with something after you do the work?

Answer: Some companies will perform their own service work however, hiring a service technician is an expense many companies won't want to bother with. If the company uses subs, those subs are sometimes reluctant to spend more time on a previous job because they probably won't receive additional pay for their time. Consequently, they may not check on your service request until they get around to it — in other words, on their time table, not yours. Miller Custom Exteriors employees handle service requests as part of their regular job duties. Whether its 10 days or 10 years later, if you have any issues caused by manufacturers' or workmanship defect, we will take care of them, guaranteed.